Privacy Policy

SwiftSyd is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information.

1. Who We Are

SwiftSyd (referred to in this Privacy Policy as ‘we’, ‘us’, ‘our’, or ‘the Company’) is a mobile car wash and detailing business operating across Greater Sydney, New South Wales, Australia. Our website is located at mobilecarwashsydney.com.

SwiftSyd uses AI-powered systems as part of its customer service and booking operations. This Privacy Policy includes specific disclosures about how personal information is collected and used in connection with those AI systems.

2. What Personal Information We Collect

The types of personal information we may collect from you include:

• Full name
• Email address
• Phone number (mobile and/or landline)
• Residential or business address (service location)
• Vehicle details (make, model, registration number)
• Payment information (processed via third-party providers — we do not store card details)
• Communication records, including AI-generated calls and messages
• Any other information you voluntarily provide

We do not intentionally collect sensitive information as defined by the Privacy Act 1988 (Cth).

3. How We Collect Your Personal Information

3.1 Direct Collection

• Submit a booking enquiry or contact form
• Make or enquire about a booking
• Interact with our AI systems
• Communicate via social media, email, or other channels
• Engage our services in person

3.2 Automated Collection via AI Systems

SwiftSyd uses AI-powered systems to initiate and manage customer communications. Calls may be recorded for quality, training, and record-keeping purposes. You will be notified where required.

3.3 Website and Analytics

We may collect non-personal data such as IP address, browser type, pages visited, and time on site to improve our services.

4. Why We Collect and Use Your Personal Information

• Process and confirm bookings
• Communicate with you (including AI-assisted communication)
• Follow up on enquiries
• Deliver services
• Process payments
• Respond to feedback or complaints
• Send reminders (with consent)
• Improve services and systems
• Comply with legal obligations

5. AI-Assisted Communications

5.1 AI Telephone Receptionist

We may use AI to handle calls and enquiries. By submitting your details, you consent to being contacted.

5.2 AI Messaging System

AI may respond to your email or digital enquiries.

5.3 Human Escalation

You can request a human representative at any time.

5.4 AI Data Handling

We do not sell or misuse data collected through AI systems.

6. Disclosure of Personal Information

6.1 Who We Share With

• Employees and contractors
• Payment processors
• AI technology providers
• Professional advisers
• Authorities where required by law

6.2 No Sale of Personal Information

We do not sell or trade your personal data.

6.3 Overseas Disclosure

Some providers may be located overseas. We take reasonable steps to ensure compliance.

7. Data Security

• Secure storage systems
• Trusted third-party platforms
• Encrypted website (HTTPS)
• Regular security reviews

No system is 100% secure, but we take reasonable precautions.

8. Data Retention

• Records retained for at least 7 years
• Call recordings retained up to 12 months
• Marketing consent retained until withdrawn

9. Your Rights

9.1 Access

You may request access to your personal data.

9.2 Correction

You may request corrections to your data.

9.3 Opt-Out

You can opt out of marketing and AI communications.

9.4 Complaints

You may lodge complaints, and we will respond within required timeframes.

10. Cookies and Tracking

We use cookies to improve user experience and analytics. You can disable cookies in your browser.

11. Children’s Privacy

We do not knowingly collect data from individuals under 18.

12. Third-Party Links

We are not responsible for third-party websites.

13. Changes to This Policy

This policy may be updated periodically.

14. Contact and Complaints

Contact SwiftSyd via our website for any privacy-related queries.

For independent guidance:

• OAIC: www.oaic.gov.au | 1300 363 992
• NSW IPC: www.ipc.nsw.gov.au | 1800 472 679

This Privacy Policy should be reviewed by a qualified Australian solicitor before publication.